Last Updated: March 15, 2026

3FLOWER Co., Ltd. (“we,” “us,” or “our”) establishes this Privacy Policy (“Policy”) to explain how we collect, use, process, disclose, and protect personal information in connection with our website “3flower luxury,” mobile sites, social media accounts, live sales activities, and related cross-border e-commerce services (collectively, the “Services”).

1. Definition of Personal Information

For purposes of this Policy, “Personal Information” means information that identifies or can reasonably identify an individual, including but not limited to name, address, contact details, and any information that can be combined with other data to identify an individual (such as purchase history, device identifiers, cookies, IP addresses, images, and video data).

2. Scope of Application

This Policy applies to the following activities:

・Browsing our website, registering an account, purchasing products, and making inquiries

・Transactions and communications via email or social media (including direct messages and comments)

・Authentication, inspection, packaging, shipping, returns, refunds, and after-sales services

3. Information We Collect

3.1 Information You Provide Directly

We may collect:

・Name, billing and shipping address, country/region, postal code, phone number, and email address, Social media account names

・Order details (product name, quantity, amount, currency, date/time), Return and refund history

・Copies of government-issued identification (passport, driver’s license, etc.) where required under the Japanese Secondhand Articles Dealer Act, for high-value transaction verification, fraud prevention, or payment screening

・Recipient information required by customs/export regulations (e.g., TAX ID, personal identification number)

・Photos and records created during inspection, authentication, and packaging processes

・Communications via chat, direct message, or email

3.2 Information Collected Automatically

We may automatically collect:

・IP address, browser type, device information, operating system, language settings

・Browsing behavior, search history, clicks, and time spent

・Cookies, advertising identifiers (IDFA/AAID), pixel tags

・Approximate location derived from IP address

3.3 Information from Third Parties

We may receive:

・Payment confirmation and fraud detection scores from payment providers (e.g., Stripe, PayPal)

・Delivery status and proof of receipt from logistics providers (e.g., DHL, FedEx, UPS)

・Advertising measurement data from social media and analytics providers

4. Purposes of Use

4.1 Transaction Performance (Contractual Necessity)

・Order processing, payment confirmation, shipment, delivery, customs clearance

・Returns, exchanges, refunds, warranty, and after-sales support

・Sending important notices (order updates, shipping delays, policy changes)

・Customer service

4.2 Luxury Resale Quality & Authentication Management

・Authenticate products and conduct inspections

・Maintain condition and authentication records

・Detect and prevent fraudulent returns, product switching, chargebacks, and scams

4.3 Consignment & Partner Transactions

・Managing consigned goods

・Confirming transactions and returns

・Communication, settlement, and audit with consignors and partners

4.4 Marketing & Promotion

・Sending promotional emails or direct messages (opt-out available)

・Personalized recommendations based on browsing or purchase behavior

・Advertising delivery, effectiveness measurement, retargeting

・Surveys, reviews, and referral programs

4.5 Improvement & Business Operations

・Service improvement and UI/UX optimization

・Inventory and pricing analysis

・System maintenance and troubleshooting

・Legal compliance, tax/accounting, dispute handling

5. Cookies & Advertising Technologies

We use cookies and similar technologies to ensure the proper functioning of our Services, analyze traffic, improve user experience, and support advertising activities.

Cookies are small text files stored on your device when you visit our website.

You can control cookies through your browser settings.

6. Disclosure and Data Sharing

6.1 Service Providers

・Payment processors and fraud detection providers

・Logistics, customs, and fulfillment providers

・Cloud hosting, system, CRM, and email service providers

・Advertising and analytics partners

6.2 Legal and Protective Disclosures

・To comply with legal obligations or government requests

・To protect our rights, prevent fraud, enforce agreements, or ensure security

7. “Sale” and “Sharing” of Personal Information

California residents may exercise their right to opt out of the “sale” or “sharing” of Personal Information by contacting us through our contact form.

8. International Data Transfers

We may transfer Personal Information to service providers and partners located in Japan, the United States, European Union member states, Singapore, and other jurisdictions.

9. Security Measures

We implement reasonable security measures including SSL encryption, access control, vendor oversight, and system safeguards.

10. Retention Period

We retain Personal Information only as long as necessary for the purposes described in this Policy and in accordance with applicable laws.

11. Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, restriction of processing, data portability, objection to processing, and withdrawal of consent.

12. Minors

Our Services are intended for adults under applicable law.

13. Third-Party Links

Our Services may link to third-party platforms such as social media, payment providers, and marketplaces.

14. Changes to This Policy

We may update this Policy as necessary and post updates on our website.

15. Contact Information

3FLOWER Co., Ltd.

Tamaya Bldg. No.3 3F,15-26,Shinjyuku2,Shinjuku-ku,Tokyo,Japan,160-0022

info@3flower-luxury.com